From Vision to Execution: Building Your Customer Experience Dream Team

Event hosted by Heart of the Customer, LLC

April 4, 2024 – April 4, 2024Online event

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About this event

Join us for an insightful two-part LinkedIn Live series to learn about how to build your ideal CX team led by Heart of the Customer CEO Jim Tincher. In these presentations, we will explore the outcomes of a year-long research initiative in partnership with the CXPA.

In the second installment, you will build upon the foundational principles of change management, stakeholder mapping, and maturity assessment to learn about developing a CX team that works for your organization. From choosing between four different CX structures to exploring other considerations, such as hiring specialists vs. generalists or internal vs. external candidates, this presentation will provide practical insights from proven CX leaders.

Whether you are in the early stages of forming a CX team or looking to enhance an existing team’s performance, this webinar will equip you with the knowledge and tools necessary for success.

P.S. If you haven't registered for part one, you can check it out here: https://bit.ly/buildingabetterdashboard

See you there!